Last updated: 22 July 2026
This Cancellation & Refund Policy governs payments made to Popular SoftTech and Marketing Pvt. Ltd. (operating as Popular SoftTech and Marketing Pvt. Ltd., website: https://psmpl.com) for software rental and SaaS subscription services including SMPP Gateway software, WhatsApp Business API platform software, RCS messaging platform software, and related messaging solutions.
Please read this policy carefully before making a payment. By completing a transaction, you acknowledge that you have read, understood, and agree to this policy.
1. Service Model
Popular SoftTech and Marketing Pvt. Ltd. provides non-transferable, time-bound software rental and subscription access. Services may be delivered as hosted SaaS or deployed on infrastructure controlled by the Client (including Client-owned servers). Once software access, credentials, license keys, or installation on Client infrastructure is provided, the service is considered delivered and consumed for the applicable billing period.
2. Evaluation Before Purchase
We strongly recommend that prospective Clients evaluate our platform through demos, trials (where offered), technical discussions, or proof-of-concept deployments before making a payment. Payments for software rental subscriptions are intended for Clients who have confirmed technical and commercial suitability.
3. Cancellation Before Delivery
You may request cancellation before software delivery or activation (i.e., before credentials are issued, software is installed on your server, or hosted access is enabled) subject to the following:
- Cancellation request must be sent from your registered email to psmpl@psmpl.com within 48 hours of payment, clearly stating invoice/order reference
- If provisioning has not commenced, a full refund will be processed minus payment gateway/bank processing charges actually incurred (typically 2–3%)
- If provisioning has already commenced (server allocation, custom configuration, license generation, or installation initiated), cancellation may not be accepted and no refund will be due
4. No Refund After Delivery or Activation
All payments are final and non-refundable once service delivery or activation has occurred. Delivery is deemed complete when any of the following takes place (whichever is earliest):
- Login credentials, API keys, or license keys are shared with the Client
- Software is installed, deployed, or configured on Client-designated servers or infrastructure
- Hosted SaaS account is activated and made accessible
- A delivery or activation confirmation is communicated to the Client
This policy applies because:
- Software, once deployed on Client-controlled servers, cannot be "returned" in the manner of physical goods
- License keys and credentials, once issued, cannot be reliably revoked without security and commercial risk
- Setup, configuration, and engineering effort are incurred at the time of delivery
- Subscription/rental fees cover access for the agreed period regardless of subsequent usage levels
5. Non-Refundable Situations
Refunds will not be provided in the following cases (including but not limited to):
- Change of mind after delivery, activation, or access credentials have been provided
- Partial use or non-use of the software during an active subscription period
- Client-side server misconfiguration, firewall issues, or incompatible infrastructure
- Third-party service failures (telecom operators, Meta/WhatsApp, Google RCS, payment aggregators, etc.) outside Popular SoftTech and Marketing Pvt. Ltd.'s direct control
- Violation of acceptable use policies resulting in suspension or termination
- Charges for third-party messaging traffic, DLT registration, WhatsApp conversation charges, or operator fees billed separately
- Renewal payments for ongoing subscriptions unless otherwise agreed in writing before renewal
- Custom development, integration, or professional services once work has commenced
6. Refunds We Will Honor
Refunds may be issued only in the following limited circumstances, at Popular SoftTech and Marketing Pvt. Ltd.'s sole discretion after verification:
- Duplicate payment: the same invoice or order was charged more than once — full duplicate amount refunded within 7–14 business days
- Payment error: incorrect amount debited due to a verified technical error on our payment system — correction or refund of the excess within 7–14 business days
- Service not provisioned: payment received but service could not be delivered due to fault solely attributable to Popular SoftTech and Marketing Pvt. Ltd. and not due to Client delay, incomplete information, or third-party dependencies — full refund or credit at our discretion
- Written commercial agreement: where a specific refund term was explicitly agreed in a signed quotation, order form, or contract
7. Subscription Renewal & Mid-Term Cancellation
Recurring subscriptions renew as per the agreed billing cycle (monthly, quarterly, annual, etc.). Clients may cancel future renewals by providing written notice at least 7 days before the next renewal date. Cancellation stops future billing only; no pro-rata refund is provided for the current active billing period once it has commenced.
8. Refund Processing
Approved refunds are processed to the original payment method within 7–14 business days (bank and payment gateway timelines may apply). Refunds are initiated only after verification of payment reference, invoice number, and Client identity. Processing fees, gateway charges, and taxes already remitted to authorities may be deducted where applicable and permitted by law.
9. Chargebacks & Disputes
Clients agree to contact Popular SoftTech and Marketing Pvt. Ltd. first at psmpl@psmpl.com to resolve billing disputes before initiating chargebacks or payment disputes with banks or card networks. Fraudulent or unjustified chargebacks for delivered software services may result in account suspension and recovery action as permitted by law.
10. Governing Law
This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.
11. Contact
For cancellation or refund requests:
- Email: psmpl@psmpl.com
- Contact form: https://psmpl.com/contact
- Company: Popular SoftTech and Marketing Pvt. Ltd.
Related policies: Terms & Conditions | Shipping & Delivery Policy | Privacy Policy
