Last updated: 23 July 2026
These Terms and Conditions ("Agreement") govern the use of software rental and SaaS subscription services offered by Popular SoftTech and Marketing Pvt. Ltd. ("Company", "we", "us") operating as Popular SoftTech and Marketing Pvt. Ltd. through https://psmpl.com.
By registering, making a payment, or using our services, you ("Client", "Customer", "you") agree to be bound by this Agreement, our Privacy Policy, Shipping & Delivery Policy, and Cancellation & Refund Policy.
1. Services Offered
Popular SoftTech and Marketing Pvt. Ltd. provides software on a rental and subscription basis, including but not limited to:
- SMPP Gateway / SMS Gateway software rental
- WhatsApp Business API platform software rental
- RCS (Rich Communication Services) messaging platform software rental
- Related messaging, billing, routing, and enterprise integration software
Services may be delivered as hosted SaaS or deployed on Client-designated infrastructure (including Client-owned or Client-controlled servers). Specific scope, fees, and deliverables are defined in quotations, invoices, or order confirmations.
2. Account Registration & Eligibility
You must provide accurate, complete registration information and maintain updated contact details. You represent that you are authorized to enter this Agreement on behalf of your organization where applicable. You are responsible for safeguarding account credentials and for all activity under your account.
3. Acceptable Use
Services may be used only for lawful purposes and in compliance with applicable telecom regulations, TRAI/DLT guidelines (India), WhatsApp/Meta commerce and messaging policies, and anti-spam laws in your jurisdiction. Prohibited uses include, without limitation:
- Spam, phishing, fraud, or unsolicited bulk messaging without proper consent
- Content that is illegal, obscene, defamatory, harassing, or infringes intellectual property
- Attempts to breach, probe, or circumvent system security or rate limits
- Reselling or sublicensing software access without written authorization
- Activities that harm network integrity or third-party operators
We reserve the right to suspend or terminate services for violations without refund where permitted by our refund policy.
4. Software License & Rental
Subject to payment and compliance with this Agreement, we grant a limited, non-exclusive, non-transferable, revocable license to use the subscribed software for the agreed subscription period. Ownership of software, source code, and proprietary technology remains with Popular SoftTech and Marketing Pvt. Ltd.. Client receives usage rights only for the paid term.
For on-premises deployments on Client servers, the Client receives installation and usage rights for the subscription period. Client shall not reverse engineer, decompile, copy, redistribute, or remove license protections except as expressly permitted in writing.
5. Payments
Fees are as quoted on invoices or the website at the time of purchase. Payments are processed through authorized payment gateways (including Razorpay and other approved providers). All applicable taxes are borne by the Client unless stated otherwise. Late payments may result in suspension of services.
6. Delivery
Software is delivered digitally as described in our Shipping & Delivery Policy. Delivery is deemed complete upon credential sharing, activation, installation on Client infrastructure, or written confirmation — whichever occurs first.
7. Cancellation & Refunds
Cancellation and refund terms are governed exclusively by our Cancellation & Refund Policy. By making a payment, you acknowledge that software rental fees are generally non-refundable after delivery or activation, particularly where software has been deployed on Client-controlled servers or access credentials have been issued.
8. Client Obligations
The Client is responsible for:
- Server/hosting readiness and maintenance for on-premises deployments
- Obtaining required telecom, DLT, WhatsApp Business, or operator approvals
- Lawful content of messages and consent from end recipients
- Backup of Client data stored on Client-controlled systems
- Compliance with all applicable laws and third-party platform policies
9. Service Availability & Support
We endeavor to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (telecom, Meta, cloud providers), force majeure events, and Client-side issues are excluded from uptime commitments unless covered by a separate SLA. Support is provided through designated channels during business hours unless otherwise agreed.
10. Intellectual Property
All trademarks, software, documentation, and proprietary materials remain the property of Popular SoftTech and Marketing Pvt. Ltd. or its licensors. Client data and message content remain the property of the Client, subject to our Privacy Policy and legal obligations.
11. Confidentiality
Each party shall protect confidential information received from the other and use it only for purposes of performing under this Agreement, except as required by law.
12. Limitation of Liability
To the maximum extent permitted by law, Popular SoftTech and Marketing Pvt. Ltd. shall not be liable for indirect, incidental, special, or consequential damages including loss of profits, data, or business interruption. Our aggregate liability for any claim shall not exceed the fees paid by the Client for the specific service giving rise to the claim during the three (3) months preceding the claim.
13. Indemnification
Client agrees to indemnify and hold harmless Popular SoftTech and Marketing Pvt. Ltd., its directors, officers, and employees from claims arising from Client's unlawful use of services, message content, regulatory violations, or breach of this Agreement.
14. Termination
We may suspend or terminate services for non-payment, policy violations, or legal requirements. Client may cancel future renewals as per the Refund Policy. Upon termination, Client's access ceases and Client must discontinue use of the software on Client servers.
15. Modifications
We may update these Terms by posting revisions on this page. Continued use after changes constitutes acceptance. Material changes affecting active subscriptions will be communicated where practicable.
16. Governing Law & Jurisdiction
This Agreement is governed by the laws of India. Courts in Mumbai, Maharashtra shall have exclusive jurisdiction.
17. Contact
- Company: Popular SoftTech and Marketing Pvt. Ltd.
- Website: https://psmpl.com
- Email: psmpl@psmpl.com
- Contact page: https://psmpl.com/contact
If you do not agree with these Terms, please do not register or make a payment.
