Last updated: 22 July 2026
This Shipping & Delivery Policy applies to all software rental and SaaS subscriptions offered by Popular SoftTech and Marketing Pvt. Ltd. (operating as Popular SoftTech and Marketing Pvt. Ltd., website: https://psmpl.com).
1. Nature of Our Products
Popular SoftTech and Marketing Pvt. Ltd. provides cloud-hosted and on-premises messaging software on a rental/subscription basis. Our offerings include, without limitation:
- SMPP Gateway / SMS Gateway software rental
- WhatsApp Business API platform software rental
- RCS (Rich Communication Services) messaging platform software rental
- Other enterprise messaging, billing, and integration software rentals
No physical goods are sold or shipped. All products are digital software services and related technical deliverables.
2. Digital Delivery Method
Upon successful payment verification and completion of onboarding formalities, delivery is made electronically through one or more of the following methods:
- Secure download link for software packages and documentation
- Provision of login credentials to hosted SaaS portals or admin panels
- API keys, license keys, or activation tokens
- Remote installation or deployment on infrastructure designated by the Client (including Client-owned servers, VPS, or cloud accounts)
- Email delivery of setup instructions and configuration guides
3. Delivery Timeline
Standard provisioning timelines (business days, excluding public holidays in India):
- SaaS / hosted subscriptions: typically within 1–2 business days after payment confirmation
- On-premises / Client-server deployment: typically within 3–5 business days after receipt of payment and required server/infrastructure details from the Client
- Custom integrations or enterprise setups: as mutually agreed in writing
Delivery timelines may vary based on KYC verification, technical prerequisites, third-party approvals (e.g., WhatsApp Business API or telecom operator requirements), or incomplete information provided by the Client.
4. Client Responsibilities for Delivery
For on-premises or Client-controlled server deployments, the Client is responsible for:
- Providing accurate server/hosting specifications and access (SSH, panel, or equivalent) where applicable
- Ensuring compatible operating system, database, and network/firewall configuration
- Obtainings required third-party approvals, sender IDs, WhatsApp Business numbers, or operator connectivity on their own account where applicable
- Designating an authorized technical contact for installation coordination
Delays caused by incomplete Client information, inaccessible servers, or third-party dependencies are not considered delivery failures by Popular SoftTech and Marketing Pvt. Ltd..
5. Delivery Confirmation
Delivery is deemed complete when any of the following occurs (whichever is earliest):
- Software access credentials or license keys are shared with the Client
- Software is successfully installed on Client-designated infrastructure
- Hosted SaaS account is activated and accessible to the Client
- A written delivery confirmation is sent by Popular SoftTech and Marketing Pvt. Ltd. to the Client's registered email
6. Shipping Charges
As no physical products are shipped, no shipping or courier charges apply. Any setup, installation, or onboarding fees (if applicable) are disclosed separately on the invoice or quotation before payment.
7. International Clients
Software is delivered digitally worldwide. Clients outside India are responsible for compliance with local laws, telecom regulations, and data protection requirements applicable to messaging services in their jurisdiction.
8. Contact for Delivery Queries
For questions regarding software delivery or provisioning status, please contact us:
- Email: psmpl@psmpl.com
- Web: https://psmpl.com/contact
- Company: Popular SoftTech and Marketing Pvt. Ltd., India
Related policies: Terms & Conditions | Cancellation & Refund Policy | Privacy Policy
